A town that built ocean-going ships beside its abbey and launched them sideways into the Ouse knows a thing or two about careful handling — and when Selby's drives fail, they travel to our bench the same way everything leaves Selby: down the road, properly packed.
Selby jobs are diagnosed free. One fixed written quote before any work starts — no fix, no fee on most recoveries.
Ask about Selby data recovery and you'll get a straight answer from us: there's no counter in the town, and you don't need one — the bench is a tracked parcel away, and the parcel is faster than a shop would be. YO8 keeps us steadily busy, and the work has Selby's own shape to it. The distribution and logistics sheds along the A63 and out toward Sherburn-in-Elmet run warehouse systems and CCTV recorders that fail without notice; the engineering contractors who serve the power stations east of town — Drax country — carry laptops full of certifications and site records; the abbey end of the economy, the shops and cafés and small firms in the streets around the market cross, lose tills and back-office machines like every high street does. And under all of it, the ordinary heartbreakers: the family photo drive, the farm accounts external from a Cawood or Hemingbrough back office, the USB stick with a dissertation on it.
The routine never varies, and that's the point of it. Wrap the bare drive well — bubble wrap, a small box, nothing loose — and post it tracked to our Leeds location: Leeds Data Recovery, 17th Floor, The Pinnacle, Albion Street, Leeds LS1 5AA. From Selby the parcel lands next working day, and if you'd rather hand it over in person, reception there takes devices Monday to Friday, 9am–5:30pm — the Pinnacle is ten minutes' walk from Leeds station, one stop down the line. For a downed business system, label the drives by bay, box them properly and send them insured — there's no collection service to wait about for. Either way, an engineer — not a front desk — opens the box.
Then the part Selby actually rings up about: what it costs. Finding out costs nothing. The free diagnostic is finished inside 2 working days of your device arriving, and it ends with a phone call and one fixed figure in writing — the fault named, the odds stated honestly, the price nailed down before you decide anything. Logical faults — deletions, corruption, a drive that lists its files but won't read them — run no fix, no fee: if the data doesn't come back, the bill doesn't exist. Where a drive has to be opened — mechanical failure, electrical damage, a soaking (the Ouse has form here, as Barlby and Cawood remember) — half the quoted figure is paid before the clean-air work starts, the balance only on success. Ransomware, CCTV and BitLocker jobs are forensic-classed and paid upfront in full.
Two boundaries, stated plainly because we'd rather you heard them now than after packing: no phones or tablets, and nothing soldered to a motherboard — if the storage unplugs or unscrews, it's our kind of work; if it's chips on a logic board, it isn't. Everything else, from a single SD card to a rack's worth of drives, starts the same way: 0800 689 0668, answered by people who can tell you in a minute which side of the line you're on. Brayton, Barlby, Riccall, Cawood, Hemingbrough, Sherburn-in-Elmet and the villages between all post in on identical terms — the parcel network doesn't distinguish, and neither does the pricing.
Nearly every job on our bench arrived by tracked, insured post — it's the quickest, safest route in. There's no collection service, so the parcel is yours to send or hand in.
Is the drive still inside a computer, laptop, MacBook, iMac, CCTV / DVR or server? Take the hard drive or SSD out first and post the bare drive on its own — removing drives from machines isn't a service we offer. Storage that's soldered to a motherboard (Apple Silicon Macs, certain slim laptops) is the one thing we can't work on: if it doesn't come out, it can't come in.
↓ Print the booking-in & shipping form (PDF)
Address the parcel for the attention of Leeds Data Recovery — about 40 minutes from York via the A64 and A1(M), or next working day by tracked post. You'll hear from us the moment it's booked onto the bench.
Not certain what to pack? Ring 0800 689 0668 first, or run the free online diagnostic.
Free diagnosis, one fixed written figure, no fix no fee on most jobs — start online or ring the freephone.