A quick four step process (device, maker, symptom) and you have an instant read-out from an engineer: what is likely to be wrong, what you need to do right now, and normally how long it will take to fix it. Leave your details and we will confirm it personally, ASAP.
Diagnosis is free, both online and on the bench; no cost for anyone until a fixed quote has been approved by you. On most jobs money will not be required unless the recovery works.
After the free diagnostic has been completed, which costs you nothing, the exact cost goes into a written quote. For logical recoveries (data on a drive that has been deleted, reformatted or corrupted), you only pay if we recover your data. However, if your drive has suffered physical damage, such as electronic failure, mechanical failure, water damage or fire damage, then we are going to need to do invasive repair work, therefore 50% of the quote must be paid upfront, and the balance only if we recover your data. All of this is set down in writing before anything is touched.
Post to: Leeds Data Recovery, 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA — marked for the attention of Leeds Data Recovery. Downloads: ↓ shipping form (PDF) · ↓ terms & conditions (PDF)
Enter your contact details onto the relevant section of this website. An engineer will ring you back as soon as possible after receiving your entry, detailing what needs to happen next and giving you honest odds. There's no obligation on your side.
An engineer reads it personally and gets back to you ASAP. Ready to post the device now? Send it to 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA, marked for the attention of Leeds Data Recovery.
Would you sooner speak to someone? Call 0800 689 0668 (Monday to Friday, 9am to 5:30pm) and describe the problem over the telephone; explaining the issue over the phone is sufficient.
Three fixed pricing bands will cover almost all jobs we receive on our bench. The cost will be determined by the device type/condition rather than the urgency of your situation. One fixed written quote will follow a complimentary no-obligation diagnostic. For logical recoveries, you will only pay for recovery services if we successfully recover your data. However, when there are issues due to some form of electronic, mechanical, physical, water or fire damage then repairs may require invasive procedures. Therefore, in these cases, you will have to pay 50% of the quoted amount prior to us commencing any work. We will only collect the remainder if we can successfully recover your data (please see the section below).
USB sticks and memory cards — SD, microSD and CF.
A single hard drive or SSD — internal or external, laptop, desktop or Mac.
RAID, NAS and servers — imaged and rebuilt per drive, priced to the job.
CCTV/DVR recorder drives cost a fixed £400 + VAT to have recovered, while a standard forensic analysis costs a fixed £800 + VAT, both of which are paid in full upfront once you accept our fixed quote (larger cases are scoped and quoted in writing). On logical recoveries, you only pay if we recover your data, including deleted/formatted/corrupt data, or where a good disk simply cannot be seen by the operating system. Drives with electronic/mechanical/physical/water/fire damage are different: they require invasive recovery techniques, e.g. new PCB/controller, head/motor repair, NAND chip off or service area/firmware access, therefore 50% of the quoted price is payable as an up-front payment for the donor components and lab time, and you only pay the remaining balance if we recover your data. The unattractive end of the trade (boards burnt beyond all recognition, media snapped cleanly in two, rebuilds involving multiple disks) has a greater fee than the rest, and this is quoted in writing following the free diagnostic, prior to doing anything.
Your unit receives a full-on technical examination once it arrives, not just a five-minute run-through using free software. In under 2 working days you will have answers on the following:
First thing: electrics. We check the main board, bridge and power rails, and secure the drive's unique ROM before doing anything further.
The heads, spindle motor & surface condition of the platters are evaluated first before asking the drive to perform a single hard read.
Next, we use our PC-3000 to inspect the service area & translator, the layer where faults can hide from standard diagnostic software.
Then a measured read on our hardware imagers shows what amount of the media (platters or NAND) will actually give up valid data.
The file system, charted: what's whole, what's bruised & which of your actual folders are going home.
One price for the recovery, based on the true fault, with no obligations: take it or leave it, owing nothing either way.
Get a quote first, by calling us on 0800 689 0668 or using our free online diagnostic tool. After receiving your quote, tracked and insured post is how nearly every job reaches us: it is the fastest and safest way to get your drive to our lab in Leeds. There's no collection service, so the parcel is yours to send, or you can hand it in at the Leeds lab's reception.
Is the hard drive or SSD still inside a machine, such as a laptop, MacBook, iMac, CCTV/DVR system or server? Please remove the hard drive or SSD from the machine first and then post just the bare drive by itself; we do not provide a service for removing drives from devices. For a server or RAID, send every disk, each clearly marked with its bay. For a NAS, send its disks labelled by bay if you can remove them, otherwise send the NAS itself. We cannot work on storage soldered to the motherboard (e.g. Apple Silicon Macs, T2 Macs and certain slim laptops): if it doesn't come out, it can't come in. If you are unsure whether your storage is removable, call us before sending.
↓ Print the booking-in & shipping form (PDF)
Once you have your quote, send your package addressed to Leeds Data Recovery (about a 40 minute drive from York on the A64 & A1(M) or next working day if you want to send it using trackable post). We will contact you as soon as we have taken delivery of your package and put it in line to be worked upon.
Can't figure out what to pack? Ring 0800 689 0668 first, or try our free online diagnostic tool.
Firstly, obtain your quote either by calling 0800 689 0668 or using the free online diagnostic. Then wrap it well, put a note in the box stating your name and telephone number, and send the item tracked.