There are six fixed bands to cover almost every recovery in both York and North Yorkshire, and your own figure is fixed in writing after a free diagnostic, not invoiced after the event; all prices quoted are plus VAT.
Truth doesn't cost anything here. We can diagnose online or in person at our Leeds laboratory. The only price you'll incur is an amount you approve in writing. On logical work, you only pay if we recover your data.
Your price will always depend upon the type of hardware that failed and the nature of that failure, never on how desperate you are. Almost all jobs from York and North Yorkshire fall into one of these six fixed bands and the quote for your own job will be given to you in writing once your free diagnostic has been completed. Plus VAT applies to all of the band charges.
Memory cards and USB pen drives — SD, microSD and CompactFlash — read back from the flash chips themselves.
One hard drive or SSD out of any laptop, desktop, Mac or external box, with NVMe blades at exactly the same money.
RAID arrays, NAS units and servers — each member disk gets its own image before the rebuild, so the figure moves with the disk count.
CCTV and DVR recorder disks — incident footage lifted off surveillance hardware.
BitLocker decryption — a healthy encrypted drive unlocked against the recovery key you supply.
A standard forensic investigation with the written report; £400 + VAT covers the forensic binary-image and deleted-file service without one.
Summary: £300 + VAT will recover data from one hard disk or solid state drive (SSD), NVMe included; RAID, NAS and server sets start at £500 + VAT and rise with the number of member disks; each BitLocker unlock and each CCTV/DVR disk costs £400 + VAT; and the standard forensic investigation, including the full report, is £800 + VAT. Your written price starts with a free diagnostic.
Panic isn’t one of them. Here's what actually places a job:
Each job is always opened by a free diagnostic: no payment online, and you don’t have to pay anything for an engineer's bench check at our Leeds location. The free diagnostic will result in a single fixed quote in writing, and whether to go ahead is entirely your call.
On logical recovery, you only pay if we recover your data. That covers lost, deleted, formatted or corrupt data from a functioning unit of hardware, or a sound drive that refuses to show up.
When the bench turns up electronic, mechanical, physical, water or fire damage, half of what was quoted is paid before invasive repair begins, since donor boards (PCBs), head swaps, NAND chip-off and firmware level repairs all use up parts and head-swap bench hours, with the remaining amount only due upon successful recovery of your data.
Forensic work (CCTV/DVR footage, BitLocker unlocking and ransomware cases) is charged in full, upfront, upon your acceptance of the fixed quote. The standard investigation costs £800 + VAT and includes a complete written report. If there is no need for a report then the forensic binary-image and deleted-file extraction costs £400 + VAT.
Once you have your quote, get your media to our Leeds lab, approximately 40 minutes from York down the A64 and A1(M). Drop it off at reception Monday to Friday, 9am to 5:30pm, with no appointment needed; alternatively, it can be sent to us by tracked post to arrive the next working day. The free diagnostic is completed within 2 working days of arrival. Getting to know exactly where you stand does not cost anything.
The types of jobs North Yorkshire sends us in a normal week, along with the band and policy they fell into. Your own quote is always fixed and agreed in writing prior to any work being undertaken.
Photographer in Malton. Folder quickly deleted; no physical damage anywhere: logical work for £300 + VAT. She only pays if we recover her data.
Damage to the head: donor parts and hours on the head-swap bench. This is still within the £300 + VAT band but the first half of this price is payable prior to us commencing the invasive phase, and the second half is only due if we recover your data.
Each of the four member disks is individually imaged and then assembled together into a single virtual disk in software. Prices start from £500 + VAT and are based upon the number of disks. A purely logical rebuild keeps the logical terms: you only pay if we recover your data.
Disks from recording equipment sit on the forensic footing: £400 + VAT. Once you accept the fixed quote, full payment is made upfront, and we then export and document the relevant clips for your insurance company or the police.
You get your free diagnostic first, followed by a single written figure, and no work commences without your express consent.
Get a quote first, by calling us on 0800 689 0668 or using our free online diagnostic tool. After receiving your quote, tracked and insured post is how nearly every job reaches us: it is the fastest and safest way to get your drive to our lab in Leeds. There's no collection service, so the parcel is yours to send, or you can hand it in at the Leeds lab's reception.
Is the hard drive or SSD still inside a machine, such as a laptop, MacBook, iMac, CCTV/DVR system or server? Please remove the hard drive or SSD from the machine first and then post just the bare drive by itself; we do not provide a service for removing drives from devices. For a server or RAID, send every disk, each clearly marked with its bay. For a NAS, send its disks labelled by bay if you can remove them, otherwise send the NAS itself. We cannot work on storage soldered to the motherboard (e.g. Apple Silicon Macs, T2 Macs and certain slim laptops): if it doesn't come out, it can't come in. If you are unsure whether your storage is removable, call us before sending.
↓ Print the booking-in & shipping form (PDF)
Once you have your quote, send your package addressed to Leeds Data Recovery (about a 40 minute drive from York on the A64 & A1(M) or next working day if you want to send it using trackable post). We will contact you as soon as we have taken delivery of your package and put it in line to be worked upon.
Can't figure out what to pack? Ring 0800 689 0668 first, or try our free online diagnostic tool.