Herriot's market town still works the way he described it. They have market days. Farms are mixed. Everyone knows whose land ends where. But the records have moved onto hard drives, and when those fail, Thirsk posts them to our bench.
Thirsk jobs are diagnosed free of charge. In most cases you only pay if we recover your data. All jobs have a fixed written quote before any work commences.
The problems with data in Thirsk have a market town quality of openness and honesty. The businesses and practitioners in and around the cobblestone square (including vets) operate on equipment that was "overdue for replacement" nearly 3 years ago. The mixed farms of the Vale of Mowbray store their herd records, field maps and other paperwork on a computer at home, with an external drive doing the backing up, mostly. And the racecourse, the auction mart, and the people travelling along the A19 add laptops, tills and CCTV recorders to the mix. YO7's common thread is the one we're built for: no specialist within reach, and no need for one, because the specialist is at the end of a tracked label.
Once you receive your quote from 0800 689 0668 or the free online diagnostic, one errand starts the job. Post the bare drive, the laptop's disk or the taped-up memory card from Thirsk and it arrives at our Leeds lab the next working day. Our Leeds lab is located at Leeds Data Recovery, 17th Floor, The Pinnacle, Albion Street, Leeds LS1 5AA. Down the A168 and then onto the A1(M), it's an easy drop-off for anyone heading to Leeds: the Leeds lab's reception takes devices Monday to Friday, 9am to 5:30pm, with no appointment needed. Hardware larger than what would fit into a jiffy bag should be sent in a sturdy box with an insured label on it. After we receive your device, our technician performs the free diagnostic, and within two working days of arrival we will give you the fault, the odds and one fixed price in writing.
Our pricing follows rules, not moods. On logical work, you only pay if we recover your data. Where physical, electrical or water damage sends a drive to the repair bench, we take half the quote upfront and the balance only if we recover your data. Forensic-classed work (ransomware, CCTV footage, BitLocker) is paid upfront in full once you accept the fixed quote. There are two things we turn away: phones and tablets, and storage soldered to a motherboard. If it unplugs or unscrews, send it once you have your quote, and if you're unsure, ring 0800 689 0668 and we'll tell you straight. Sowerby, Topcliffe, Carlton Miniott, Sutton-under-Whitestonecliffe and the villages under the Hambleton edge all post in on the same terms.
Get a quote first, by calling us on 0800 689 0668 or using our free online diagnostic tool. After receiving your quote, tracked and insured post is how nearly every job reaches us: it is the fastest and safest way to get your drive to our lab in Leeds. There's no collection service, so the parcel is yours to send, or you can hand it in at the Leeds lab's reception.
Is the hard drive or SSD still inside a machine, such as a laptop, MacBook, iMac, CCTV/DVR system or server? Please remove the hard drive or SSD from the machine first and then post just the bare drive by itself; we do not provide a service for removing drives from devices. For a server or RAID, send every disk, each clearly marked with its bay. For a NAS, send its disks labelled by bay if you can remove them, otherwise send the NAS itself. We cannot work on storage soldered to the motherboard (e.g. Apple Silicon Macs, T2 Macs and certain slim laptops): if it doesn't come out, it can't come in. If you are unsure whether your storage is removable, call us before sending.
↓ Print the booking-in & shipping form (PDF)
Once you have your quote, send your package addressed to Leeds Data Recovery (about a 40 minute drive from York on the A64 & A1(M) or next working day if you want to send it using trackable post). We will contact you as soon as we have taken delivery of your package and put it in line to be worked upon.
Not sure what to pack? Call 0800 689 0668 first, or use our free online diagnostic.
Start online or ring us on the freephone for a free diagnosis and one fixed price in writing. On most jobs, you only pay if we recover your data.