In Yorkshire's food capital, when one of the small producers loses the laptop holding the orders, or a Ryedale farm's hard drive crashes with all the harvest records on it, Malton can post the drive to the bench and get a straight answer.
All Malton jobs are diagnosed free. One fixed quote is provided in writing, with no hidden charges, before any work starts, and in most cases you only pay if we recover your data.
Malton's economy is tastier than most, and no better backed up. All of the producers and kitchens within the food quarter run their ordering systems, recipes, accounts and mailing lists off standard laptops that fail in the normal ways. The regular monthly food markets and festivals also produce card after card of photos. Out in Ryedale, the farm office has become its own type of data risk: a single PC housed in a corner of the building, holding years' worth of movement records, subsidy paperwork, financials and other things, with a back-up (when present) on an external drive which sits in the same room. Add Castle Howard's consistent draw of event and wedding photographers, and the parcels coming from YO17 contain everything from a snapped memory card to a NAS holding a company's whole history.
The advantage of this method for a market town is that it requires no travelling. Once you have received your quotation, post us the bare hard drive or memory card tracked from Malton, and we will receive it in our Leeds laboratory the next working day: Leeds Data Recovery, 17th Floor, The Pinnacle, Albion Street, Leeds LS1 5AA. Multi-disk systems are sent as individual disks, removed from their enclosures, packaged safely and posted insured; label each disk with its bay number before it leaves Ryedale (a NAS whose disks won't come out can be sent as it is). Within two working days of arrival at our laboratory, the free diagnostic is completed and you are given details of the fault, the realistic odds of success and one fixed written price by telephone. Nothing progresses until you confirm acceptance.
Our terms, clearly stated: for logical faults you only pay if we recover your data. Any hardware requiring opening due to mechanical, electrical or water damage requires payment of 50% of the quote upfront, and the balance only if we recover your data. All ransomware cases, CCTV recorders and BitLocker cases are forensic-classed, so they are paid upfront once you accept the fixed quote. We do not take phones or tablets, nor anything soldered to a motherboard; any borderline case is settled in a minute via our freephone, 0800 689 0668. Pickering, Norton, Kirkbymoorside, Helmsley and the villages between post in on exactly the same footing.
Get a quote first, by calling us on 0800 689 0668 or using our free online diagnostic tool. After receiving your quote, tracked and insured post is how nearly every job reaches us: it is the fastest and safest way to get your drive to our lab in Leeds. There's no collection service, so the parcel is yours to send, or you can hand it in at the Leeds lab's reception.
Is the hard drive or SSD still inside a machine, such as a laptop, MacBook, iMac, CCTV/DVR system or server? Please remove the hard drive or SSD from the machine first and then post just the bare drive by itself; we do not provide a service for removing drives from devices. For a server or RAID, send every disk, each clearly marked with its bay. For a NAS, send its disks labelled by bay if you can remove them, otherwise send the NAS itself. We cannot work on storage soldered to the motherboard (e.g. Apple Silicon Macs, T2 Macs and certain slim laptops): if it doesn't come out, it can't come in. If you are unsure whether your storage is removable, call us before sending.
↓ Print the booking-in & shipping form (PDF)
Once you have your quote, send your package addressed to Leeds Data Recovery (about a 40 minute drive from York on the A64 & A1(M) or next working day if you want to send it using trackable post). We will contact you as soon as we have taken delivery of your package and put it in line to be worked upon.
Not sure what to pack? Call 0800 689 0668 first, or use our free online diagnostic.
Start online or ring us on the freephone for a free diagnosis and one fixed price in writing. On most jobs, you only pay if we recover your data.