No call centre, no script — just describe what the device was doing when it went wrong and you'll get a straight answer on what's recoverable, what it'll cost and how to get it to us.
Give us the device and the story — an answer comes back inside the working day.
An engineer rings you back within the same working day (Mon–Fri 9:00am–5:30pm). Anything urgent, call 0800 689 0668 straight away.
Mon–Fri 9:00am–5:30pm — the phone rings on the bench, and it's free from mobiles and landlines alike.
Leeds Data Recovery
17th Floor, The PinnacleTracked and insured post, please — write "for the attention of Leeds Data Recovery" on the parcel along with your name and number. There's no collection service, so it comes to us: from York it's about 40 minutes down the A64 and A1(M) if you'd sooner drop it in.
Drive still inside a computer, laptop, Mac or server? It needs taking out first — post the bare drive only, as drive removal isn't a service we offer. Storage soldered to a motherboard (Apple Silicon Macs, some thin laptops) is beyond help here.
Fill in the booking-in & shipping form, print it, and lay it inside the box — the device is logged the minute the box is opened.
↓ Booking-in & shipping form (PDF)
↓ Our terms & conditions (PDF)
Run the free online diagnostic — choose the device, describe the symptoms, and hear what's likely recoverable before anything leaves your hands.
Server, RAID or NAS off the air? Tell us it's business-critical on the phone — the job gets flagged before it arrives and the diagnostic bumped up the queue. Get the drives posted in tracked and insured, or run them down the A64 yourself.
Begin with the free diagnostic — costs nothing, and you'll know exactly where you stand.