We don't use a call centre and we don't follow scripts. Simply explain what the device was doing when it failed, and you'll get a straight answer on what can be recovered, what it will cost and how to get it to us.
Tell us about the device and what happened. We'll get back to you before the end of the working day.
An engineer rings you back within the same working day (Mon–Fri 9:00am–5:30pm). Anything urgent, call 0800 689 0668 straight away.
Monday to Friday, 9am to 5:30pm. The phone is answered at the bench, and the call is free from mobiles and landlines alike.
Leeds Data Recovery
17th Floor, The Pinnaclewww.leedsdatarecovery.co.uk
Once you have your quote, please send it by tracked and insured post, and mark the parcel "For the attention of Leeds Data Recovery" along with your name and telephone number. There's no collection service, so it comes to us. From York, the trip to Leeds takes approximately 40 minutes via the A64 and A1(M) if you'd rather drop it off at the Leeds lab's reception, Monday to Friday, 9am to 5:30pm, no appointment needed.
Still inside a computer, laptop or Mac? It needs taking out first. Once you've received your quote, post the bare drive only, as drive removal isn't a service we offer. For a server, take each disk out and send every one, each labelled with its bay or slot number. Storage soldered onto a motherboard (Apple Silicon Macs, some thin laptops) is beyond help here; if you're not sure which type you have, please ring us first.
Complete the booking-in & shipping form. Print it and put it inside the box. The device will be logged as soon as the box is opened.
↓ Booking-in & shipping form (PDF)
↓ Our terms & conditions (PDF)
Go to the free online diagnostic, select your device, describe the symptoms and find out what may be recoverable before anything leaves your hands.
Server, RAID or NAS gone dark? Tell us on the phone that it's business-critical: we flag the job before it even arrives and bump the diagnostic up the queue. Once you have your quote, take the disks out of the unit and label each with its bay or slot number (for a NAS, if you can; if not, just send the whole NAS). Then post them tracked and insured, or run them down the A64 to the Leeds lab's reception yourself, Monday to Friday, 9am to 5:30pm, no appointment necessary.
Start with the free diagnostic. It costs nothing, and you'll know exactly where you stand.