The county town runs North Yorkshire's paperwork, and increasingly its tech — and when a drive fails in an office off the High Street or a farm up the Dales edge, it goes in a padded box, not the boot of a car.
Northallerton jobs are diagnosed free. One fixed written quote before any work starts — no fix, no fee on most recoveries.
Northallerton administers a county and shops like a market town, and its failures reflect both. The offices clustered around the county's civic machinery — legal, professional, administrative — run fleets of ordinary machines holding extraordinary quantities of paperwork; the Treadmills quarter has put start-ups and digital firms where the prison used to be, with NAS boxes and backup drives to match; the long High Street's independents keep tills and laptops going past their natural span; and the hinterland works land — the Vale of Mowbray's farms and the food-processing belt at Leeming Bar, where production doesn't pause politely while a server thinks about it. DL6 and DL7 post us all of it.
The route is the same for a solicitor's drive or a farm PC. Tracked post from Northallerton reaches our Leeds location the next working day — Leeds Data Recovery, 17th Floor, The Pinnacle, Albion Street, Leeds LS1 5AA — and the East Coast line makes the hand-in option genuinely easy: reception takes devices Monday to Friday 9am–5:30pm, a few minutes' walk from Leeds station. Servers and multi-drive systems make the same journey: drives labelled by bay, boxed with the padding they deserve, posted insured. Inside 2 working days of arrival, the free diagnostic is finished, and the call that follows carries the fault, the honest odds and one fixed written figure.
Terms are policy, not conversation. Logical recoveries run no fix, no fee. Mechanical, electrical, water or fire damage means invasive clean-air work: 50% of the quote upfront, balance on success only. Ransomware, CCTV and BitLocker are forensic-classed and settled upfront in full — and if ransomware is why you're reading this, take the free advice before the paid help: don't pay the ransom, and don't let the next scheduled backup overwrite your clean copies. No phones, no tablets, nothing soldered to a motherboard. Bedale, Leeming Bar, Romanby, Brompton and the DL villages post in on identical terms, and 0800 689 0668 answers first questions free.
Nearly every job on our bench arrived by tracked, insured post — it's the quickest, safest route in. There's no collection service, so the parcel is yours to send or hand in.
Is the drive still inside a computer, laptop, MacBook, iMac, CCTV / DVR or server? Take the hard drive or SSD out first and post the bare drive on its own — removing drives from machines isn't a service we offer. Storage that's soldered to a motherboard (Apple Silicon Macs, certain slim laptops) is the one thing we can't work on: if it doesn't come out, it can't come in.
↓ Print the booking-in & shipping form (PDF)
Address the parcel for the attention of Leeds Data Recovery — about 40 minutes from York via the A64 and A1(M), or next working day by tracked post. You'll hear from us the moment it's booked onto the bench.
Not certain what to pack? Ring 0800 689 0668 first, or run the free online diagnostic.
Free diagnosis, one fixed written figure, no fix no fee on most jobs — start online or ring the freephone.