Clear information about what data is collected, why this data is being collected and how the data stored on your device is protected. Last updated August 2026.
In addition to offering data recovery services to clients across York and North Yorkshire, York Data Recovery also offers its services to clients from throughout the United Kingdom. All of our bench work takes place at a secure facility located in Leeds at 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA. If you have questions regarding any information contained within this webpage please call us on 0800 689 0668 (Monday to Friday, 9am to 5:30pm).
The form you used to submit a query about a problem with a device (the enquiry or free diagnostic) captures your first and last names, telephone numbers and email address. Your description of the issue that has arisen with the item and/or its use also gets captured. All this is to help us to respond to your query, in order to generate diagnostics and quotations and enable your data recovery work to be carried out, but nothing else. We never sell your details or pass them to third parties for their marketing purposes, nor will we contact you directly as part of our own marketing efforts.
Each device received at the secure lab is documented as it arrives and all work performed with each unit is completed by a member of our engineering staff. Data recovered from your device is placed on an encrypted medium prior to its departure from the secure lab. Once we receive confirmation that your files have arrived safely back at your location, our working copy of your data is completely and securely wiped. Your data is never viewed, accessed, nor distributed beyond what the recovery process requires or what the law compels.
We keep enquiry details only for as long as it takes to complete the work requested, and then no longer than ordinary bookkeeping requires. Once you have confirmed that you safely received your recovered files, our working copies are wiped, as a rule within 14 days of return.
You are entitled by UK GDPR to receive a copy of your personal information that is stored on our system; to have inaccuracies in that information corrected; or to have your personal information removed if we no longer need it. Contact us on 0800 689 0668 for this process to take place as quickly as possible. If you are unhappy with the way an issue has been handled then complaints can be made to the ICO (Information Commissioner's Office), whose website is at ico.org.uk.
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